Frequently Asked Questions

OUR BOOKS & PRODUCTS

Will your books and products withstand repeated use—are they satisfaction guaranteed?

Our paperback books are either perfect bound with strong adhesive or saddle-stitched; both types have a sturdy cover stock. Our covers are UV coated so the brilliant colors have true staying power. Every Rosen Classroom book is vibrant, durable, and unconditionally guaranteed.

Do you have "green" products?

Many of Rosen Classroom's products are produced with recycled pulp content, allowing our company to pursue its green goals while adding additional value for your eco-conscious purchases.

I see what I need, but it isn't all in one kit, collection, or program. Can you help me find solution?

Rosen Classroom Customer Service representatives are experts at finding solutions to fit your needs. Please call 1-800-237-9932 or email us and we'll customize a solution for you.

Are your books correlated to state and national standards?

Yes, all of our books are correlated to state and national standards. This website's correlation page will help you easily match our products with your state standards, and choose excellent selections for national standards. Otherwise, feel free to call us at 1-800-237-9932 and we'll assist you in meeting your needs.

Are your books correlated to Guided Reading levels. How are they leveled?

Rosen Classroom books are leveled using the most current standards. Three expert readers assess each book, and their scores are averaged to produce truly reliable levels. For a detailed comparison of leveling systems to help you find your exact needs, please visit our Reading Levels page.

Where can I find information about your authors or how I can contact them?

Rosen Classroom commissions authors who are subject-matter experts and professional writers. If you'd like to learn more about an author's background or if you wish to contact one of our authors, please click here to submit your contact information along with the author's name.

Do you provide book processing?

Rosen Classroom provides processing specification services. Please call 1-800-237-9932 or email Customer Service to learn more about processing and available and customizable options for your bookshelf needs.

Are your books available in other formats, such as eBooks?

There are many selections of Rosen Classroom books that are available as audiobooks, eBooks, and other accessible formats. Please do a keyword search by your format type to see all of the titles that are available. For more information, please call Customer Service at 1-800-237-9932 between 9 AM and 6 PM EST, Monday through Friday.

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PURCHASES, ORDERING, & RETURNS

How do I order Rosen Classroom Products?

You can order Rosen Classroom Products by mail, toll-free fax or telephone, and online through our cart.

By mail, please submit your order form (from a Classroom catalog, brochure, or PDF) or purchase order to:

Rosen Classroom
Attention: Customer Service
29 East 21st Street
New York, NY 10010
Place an order anytime through our toll-free fax at 1-888-436-4643. Please fax the order form or purchase order; be sure to include the billing and shipping addresses, item ISBNs, titles, quantity, price, shipping/handling, and tax (if applicable). Please include any special instructions or processing requests.

Please feel free to order toll-free via telephone between 9 AM and 6 PM, Eastern Standard Time, Monday through Friday at 1-800-237-9932.

To order online, please select items for your cart and proceed to Checkout.

How do I redeem coupons/discounts/online purchase bonuses?

Rosen Classroom is happy to redeem all coupons, price-reduction offers, online purchase bonuses, and special discounts. Please include any coupons or offers with mailed or faxed orders.

You can also contact Customer Service at 1-800-237-9932 between 9 AM and 6 PM, EST, Monday through Friday to redeem offers.

How long will it take for me to receive my order once it has been placed?

Our standard shipping time is 7 to 10 business days from the receipt of your purchase order for in-stock items. If your order requires expedited delivery, please call Customer Service at 1-800-237-9932.

What happens when a book is out of stock? Does that mean it will be backordered?

Rosen Classroom does its very best to keep everything in stock. If a product is temporarily out of stock, it will be backordered automatically and shipped immediately upon availability.

At the time of placing your order (either via phone, fax, or online), please specify how you would wish to process backorders if they occur. Selections include:

Billing at the time of order processing or billing when the backordered item(s) ship
Canceling an order if backorder status occurs, or creating a termination date when an order should be canceled if items still remain on backorder status on that date.

What is your return policy?

Our products are satisfaction guaranteed. If you are not completely satisfied with your Classroom purchase, please contact Customer Service within 30 days of delivery and we will gladly replace your products or credit your account. We will accept returns on any material that is found to be unsatisfactory including improperly processed books, however, properly processed books cannot be returned. Products must be returned within 60 days of purchase and must be accompanied by a copy of the invoice.

What are your vendor contract numbers?

Our Vendor/Contract numbers are:

Chicago Vendor #16434

Detroit Vendor #0000004994

LAUSD Vendor #181523

New Jersey State Registration #1092898

NYC Vendor #ROS013

NYC Contract #7000924

New York State Contract #PC67705

Rosen Tax ID #13-3129750

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TAX & SHIPPING

Do you charge sales tax?

We only apply taxes for states where applicable. Sales tax regulations concerning non-school purchases will apply in all states.

What is the cost for shipping & handling?

For each shipping destination, the following charges apply:

Order Amount › Charge

$1—100 › 10%
$101—500 › 8%
$501—1000 › 7%
$1001 and over › 6%

Additional shipping charges will be applied to orders that are outside of the United States.

RIGHTS & USE

How do I inquire about reproduction, translation, electronic publishing, or subsidiary rights?

Permissible usage varies per product. Our customers may reproduce Blackline Masters and text from our Teacher's Guides for use with our books and materials. Many of our books are available for translation, subsidiary rights licensing, and usage other than original purposes.

You can verify usage rights through Customer Service at 1-800-237-9932 or by submitting your query through our Customer Service form.

When contacting us, please have the book title/product name and ISBN that you're inquiring about, along with a description of how you would like to use/reproduce the materials.

Via standard mail, please apply for permissions to:

Rosen Classroom
Attn: Permissions Department
29 East 21st Street
New York, NY 10010

DOMESTIC & INTERNATIONAL SALES

How can I find my local sales representative?

Our Classroom Representatives—who are experts in making sure that your curriculum and classroom needs are met—can be located by calling Customer Service at 1-800-237-9932.

How do I purchase books if I am outside of the United States? Do you have distributors outside of the United States?

Customer Service can help you directly with international purchases. Additional shipping charges will be added for international delivery. Please call Customer Service at 1-800-237-9932.

How can I obtain a copy of your catalogs and brochures?

Rosen Classroom produces several catalogs and brochures, covering our full line and individual programs and collections. To download any brochures and catalogs in PDF form, or to request delivery of any of our current materials, please click here.

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CUSTOMER SERVICE

What are your customer services?

Our Customer Service representatives are outstanding individuals who understand the importance of knowing you. Rosen Classroom customer services are varied and flexible, depending upon your specific needs. If you need to view a sample or find out more about our books, programs, collections, or other products in order to make an informed purchase, we're ready to serve you. Our Customer Service representatives are available from 9 AM to 6 PM EST at 1-800-237-9932. They can answer your product and ordering questions, and can also connect you with our Curriculum Specialists if you need additional support or customized collections for your classroom.

Rosen Classroom
Customer Service
29 East 21st Street
New York, NY 10010

Customer Service Toll-free: 1-800-237-9932
Toll-free fax: 1-888-436-4643

May I submit a question for FAQ?

We would like your Rosen Classroom experience to be as user-friendly as possible, please feel free to submit a question for inclusion in this section.

USING THIS SITE

What are the benefits of registering for an online user account?

We know that your time is very valuable. As a registered user, the time you spend browsing our site and learning about our products can be saved in your Wish List, and you can create multiple Wish Lists for future visits. You can also save carts for impending purchases. You can customize the information that you'd like to receive from Rosen Classroom regarding your areas of interest or programs.

Another advantage of being an online user is that you become eligible for exclusive discounts and generous offers from Rosen Classroom.

Register Me Today!

What if I lose my username/password or I cannot log into my account?

If you've forgotten your username and password, we'll remind you. Please click here to reset your password online. or call Customer Service at 1-800-237-9932.

Who do I contact with feedback regarding this site?

All comments are welcome. Please submit your feedback, suggestions, or comments here.